COPYRIGHT AND REPRODUCTION
The designs, images, graphics, and entire content of this website are property of Banter & Charm, unless otherwise noted. Any contents of this site should not be used without the written permission of Banter & Charm.
Banter & Charm retains the copyright and right to reproduce any and all stationery designs or design materials provided to the client, including but not limited to: contracts, price list, digital proofs, printed proofs, finished printed materials. It is a copyright violation to reproduce any stationery design or design materials without the express written consent of Banter & Charm.
If you wish to share any of Banter & Charm’s designs on your website or blog, please credit Banter & Charm as the copyright holder of the design and include a link back to this site.
Banter & Charm is open Monday-Friday from 9am-5pm eastern. Banter & Charm is closed weekends and all major holidays. When estimating your turn around time, do not include holidays or weekends.
Banter & Charm accepts PayPal and major credit cards via PayPal. You can pay with a credit card through PayPal without signing up for an account.
Work will not begin on your project until the deposit or payment has cleared. Printing will not begin until your balance is paid in full.
Orders shipped within Michigan will include 6% sales tax.
CANCELLATIONS, REFUNDS, & RETURNS
At Banter & Charm, we take pride in the quality of our work. If something is wrong with your order please let us know and we will do our best to make it right.
Deposits are non-refundable under any circumstances.
Due to the personalized nature of our products, returns and exchanges are not available.
Returns or refunds based on color are not accepted. All computer monitors are different, so your printed stationery may not match what you see on your monitor. Due to variations in the printing process, over time colors can vary from what is shown on our color chart, and may not match your final product perfectly. There may also be slight color variances across the different stationery pieces in your order.
If you choose to cancel your order prior to final approval and printing, we will refund 50% of your payment, excluding any deposit and printed proof costs. Once a design has been approved and sent to print, no refunds are available.
You can order a design in its featured color combination or choose colors from Banter & Charm’s color chart. We highly recommend ordering samples to see the color options in person. A color chart included with every sample order.
All computer monitors are different, so your printed stationery may not match what you see on your monitor. If you would like a custom color, please provide a PMS number or color swatch. We cannot guarantee custom color matching.
Letterpress and screen print inks are mixed by hand. Because of this, there is the possibility of slight color variation between printed pieces.
Due to variations in the printing process, over time colors can vary from what is shown on our color chart, and may not exactly match your final product. There may also be slight color variances across the different stationery pieces in your order. This is especially true if you are mixing printing methods or printing on different color paper or envelopes.
Envelope colors may not exactly match their corresponding ink color.
All orders ship ready for you to assemble. Envelope liner assembly is available as an upgrade. If you are interested in full service assembly, please inquire prior to ordering.
Please request a quote for detailed pricing. Price quotes are valid for 60 days.
Pricing is subject to change without notice.
Pricing for collection wedding orders includes changing the wording, colors, and fonts, along with your choice of paper and envelope color. View the wedding customization guide for more details.
Non-wedding orders are personalized with your event information and colors. Any changes to the font, layout, orientation, or size of designs will incur a $25 customization fee.
The minimum order quantity for wedding stationery is 50.
Non-wedding stationery is sold in quantities of 5. The minimum order quantity for non-wedding orders is 20.
If you require additional copies of your stationery after your order has been sent to print, you will need to place a new order. Because the cost is high per piece to re-order additional stationery, we recommend that you order extras up front.
A digital proof of your chosen design, personalized with your details, will be sent via email within 2-3 business days of submitting your deposit, signed contract, and order details.
Revised proofs will be available within 1-2 business days of their request. Two free revisions are included in your order. Additional revisions are available at $15 each ($25 each for wedding orders).
Revisions to non-wedding stationery are limited to typographical edits and color adjustments. Any changes to the font, layout, orientation, or size of designs will incur a $25 customization fee per piece. These changes are complimentary in wedding orders. View the customization guide for more details.
Prior to final approval, you may also request a printed proof of your order. (Printed proofs are not available for letterpress, foil, or screenprint orders.) Printed proofs for flat-printed stationery are available for $10 per piece + shipping.
To finalize your designs for printing, I require approval of each piece in your order. Once you’ve given final approval of your designs, Banter & Charm is not responsible for any typographical or layout errors so please make sure to proof your designs carefully! Your final balance payment is due at time of approval.
You will be financially responsible for the full cost of re-printing and re-shipping due to any errors found after final approval.
Designs are sent to print as soon as approval and final payment is received. Please allow 3-5 business days for flat print non-wedding orders or 3 weeks for non-wedding letterpress or foil stamp orders.
Production time is at least 2 weeks for flat print wedding orders and at least 6 weeks for letterpress or foil stamp wedding orders. Specialty finishing services, such as die cutting, envelope liner assembly, or address printing, may add to this timing. Please refer to your contract for your ship date.
SHIPPING & DELIVERY
All wedding orders, letterpress orders, foil stamping orders, and orders with finishing services ship via USPS priority mail with delivery confirmation and shipping insurance (2-3 business days within the United States).
Non-wedding flat print order ship via FedEx Ground (1-5 business days within the US).
Sample orders ship via USPS 1st Class Mail.
Shipping times are in addition to print and production times.
Expedited shipping and shipping insurance is available upon request. Wedding orders include shipping insurance.
Banter & Charm guarantees delivery of items to a shipping carrier. We are not responsible for any delays, loss, or damage once the package has been delivered to the carrier.
USE OF PHOTOGRAPHY
By supplying photographs to Banter & Charm for use in stationery designs, you acknowledge that you own or have the rights to reproduce the supplied photographs. Professional photographs cannot be used in a design without a signed release form from the photographer. Banter & Charm reserves the right to refuse use of photographs if they do not meet the standards required for a high quality print.
If you have any questions, please get in touch.
Banter & Charm reserves the right to reproduce any artwork or designs for promotional materials such as printed samples, ads, and blog features. If you do not want your personal information to appear in promotional material, you must provide us with a written request at the time of ordering.
INFORMATION THAT WE COLLECT
Derivative Data: Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application.
Social Networking Data: We may access personal information from social networking sites and apps, including Facebook, Instagram, Pinterest, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
Mobile Device Data: If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.
Other data: On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.
Mobile Application Information: If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services.
HOW WE USE YOUR INFORMATION
Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app). Specifically, we may use the information and data described above to: Create and administer your account; and deliver any products or services purchased by you to you; and correspond with you; and process payments or refunds; and contact you about new offerings that we think you will be interested in; and interact with you via social media; and send you a newsletter or other updates about our company or website; and deliver targeted advertising; and request feedback from you; and notify you of updates to our product and service offerings; and resolve disputes and troubleshoot any problems; and administer contests or giveaways; and generate a profile that is personalized to you, so that future interactions with our website will be more personal; and compile anonymous statistical data for our own use or for a third party’s use; and assist law enforcement as necessary; and prevent fraudulent activity on our website or mobile app; and analyze trends to improve our website and offerings.
WHY WE DISCLOSE YOUR INFORMATION
Our website is hosted by servers located in the U.S. Therefore, if you reside in the European Union, some of your data will be transferred internationally to those servers. Transfers will be protected by appropriate safeguards, namely the EU-US Privacy Shield. More information on the Privacy Shield can be found at: https://www.privacyshield.gov/welcome.
We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted. You may request that we delete your data at any time. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.
SECURITY OF YOUR INFORMATION
This website or mobile app is not designed for use by children under age 16, and we do not knowingly solicit personal data from anyone under age 16. If you are under age 16, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 16, please contact us so that we may delete that data.
You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law. Update Account Information: You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at email@example.com Confirm Personal Data and Its Use: You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others. Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website.
Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.
Transfer Your Data: You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.
Delete All Data: You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.
Emails and Communications: You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at hello@ banterandcharm.com.
Marketing Communications: You may opt out of receiving any third party marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at firstname.lastname@example.org.
CALIFORNIA PRIVACY RIGHTS
The State of California has established its own unique regulations that apply to California residents. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed below. If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.
We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, your name and email. You will have an opportunity to unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary for our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through Facebook ads or Google Pay Per Click marketing campaigns. We do not ever sell your information to third parties.
The information contained herein constitutes the entire agreement between site users and our company relating to the use of this website.
Law and Jurisdiction