COPYRIGHT AND REPRODUCTION

The designs, images, graphics, and entire content of this website are property of Banter & Charm, unless otherwise noted. Any contents of this site should not be used without the written permission of Banter & Charm.

Banter & Charm retains the copyright and right to reproduce any and all stationery designs or design materials provided to the client, including but not limited to: contracts, price list, digital proofs, printed proofs, finished printed materials. It is a copyright violation to reproduce any stationery design or design materials without the express written consent of Banter & Charm.

If you wish to share any of Banter & Charm’s designs on your website or blog, please credit Banter & Charm as the copyright holder of the design and include a link back to this site.

HOURS

Banter & Charm is open Monday-Friday from 9am-4pm eastern. Banter & Charm is closed weekends and all major holidays. When estimating your turn around time, do not include holidays or weekends.

PAYMENTS

Banter & Charm accepts PayPal and major credit cards via PayPal. You can pay with a credit card through PayPal without signing up for an account.

Work will not begin on your project until the deposit or payment has cleared. Printing will not begin until your balance is paid in full.

SALES TAX

Orders shipped within Michigan will include 6% sales tax.

CANCELLATIONS, REFUNDS, & RETURNS

At Banter & Charm, we take pride in the quality of our work. If something is wrong with your order please let us know and we will do our best to make it right.

Retainers are non-refundable under any circumstances.

Due to the personalized nature of our products, returns and exchanges are not available.

Returns or refunds based on color are not accepted. All computer monitors are different, so your printed stationery may not match what you see on your monitor. Due to variations in the printing process, over time colors can vary from what is shown on our color chart, and may not match your final product. Envelope and paper colors do not have corresponding ink color matches. There may also be slight color variances across the different stationery pieces in your order.

If you choose to cancel your order prior to final approval and printing, we will refund 50% of your payment, excluding any retainer and printed proof costs. Once a design has been approved and sent to print, no refunds are available.

COLORS

All computer monitors are different, so your printed stationery may not match what you see on your monitor. If you would like a custom color, please provide a PMS number or color swatch. We cannot guarantee custom color matching.

Colored envelopes, colored paper, ribbon, and wax seal colors do not have a corresponding ink color match. 

There may be ink and/or paper/envelope color transfer between pieces in your order due to them rubbing together during mailing. You may request vellum slip sheets for your order to minimize a colored paper/envelope/ink rubbing off on other pieces.

Due to paper and material shortages, and global supply chain issues, some paper, envelope, and ribbon colors may not be available. Banter & Charm will attempt to source a similar material and will notify you of substitutions during the production process.

PRINTING

Letterpress orders are produced using vintage presses and hand-mixed inks. There will be subtle variations between the pieces in your order in regards to color, impression depth, and ink coverage. 

Using different printing methods or paper colors will affect the ink colors, and as such may not match other pieces in the order.

Due to variations in the printing process, over time colors can vary from what is shown on our color chart, and may not exactly match your final product. There may also be slight color variances across the different stationery pieces in your order. This is especially true if you are mixing printing methods or printing on different color paper or envelopes.

Envelope colors may not exactly match their corresponding ink color.

ASSEMBLY

All orders ship ready for you to assemble unless you have purchased assembly or mailing services.

PRICING

Request a price quote detailed pricing. Price quotes are valid for 60 days unless otherwise specified.

Pricing is subject to change without notice.

CUSTOMIZATION

Pricing for collection wedding orders includes changing the wording, colors, and fonts, along with your choice of paper and envelope color. Embellishments and inserts are priced separately.

 

QUANTITY

The minimum order quantity for wedding stationery is 50.

Non-wedding stationery is sold in quantities of 5. The minimum order quantity for non-wedding orders is 20.

If you require additional copies of your stationery after your order has been sent to print, you will need to place a new order. Because the cost is high per piece to re-order additional stationery, we recommend that you order extras up front.

TURN AROUND TIME

The projected standard turnaround time is 8 weeks for flat printing and 10 weeks for letterpress or foil stamping. Allow an additional 1-2 weeks for finishing services including but not limited to envelope printing, die-cutting, and assembly. Refer to your order timeline for your specific order deadlines and projected shipping dates.

If the client does not meet deadlines to submit information or approve proofs, the scheduled shipping date will be pushed back an equal number of days.

PROOFING AND REVISIONS

A digital proof of your chosen design, personalized with your details, will be sent via email within 3 business days of submitting your retainer, signed contract, and order details. Revisions include changing the wording, colors, or fonts. Customization fees will apply for changes beyond the original scope of the project. Revised proofs will be available within 1-2 business days of their request.

Two revision rounds are included in an order. Additional revisions are available at $25 each.

APPROVAL

To finalize the order, Banter & Charm requires the written approval of each piece in your order. Once final approval is submitted, Banter & Charm is not responsible for any typographical or layout errors. The client is financially responsible for the full cost of re-printing, re-producing, and re-shipping due to any errors found after final approval.

SHIPPING 

Banter & Charm guarantees delivery of items to the shipping carrier. Banter & Charm is not responsible for any delays, loss, or damage once the package has been delivered to the carrier. The risk of loss and title for such items passes to the client upon Banter & Charm’s delivery to the carrier.

MAILING

Unless you have purchased mailing services, you will be responsible for mailing your invitations. Whether you or Banter & Charm delivers your stationery to the post office, Banter & Charm is not responsible for how your stationery travels through the mail. Any smudging of the addresses, mishandling of the stationery or embellishments, including, but not limited to, ripping, tearing, opening, or loss by USPS is not within the control of Banter & Charm.

CLIENT SUPPLIED ARTWORK OR PHOTOGRAPHS
By supplying photographs, artwork, or design materials to Banter & Charm for use in stationery designs, you acknowledge that you own or have the rights to reproduce the supplied materials or photographs. Professional photographs or designs/artworks created by an outside vendor cannot be used in a Banter & Charm design unless you have a signed print release form from the copyright holder. Banter & Charm reserves the right to refuse the use of photographs, artwork, or design materials if they do not meet the standards required for a high-quality print.

REPRODUCTION

Banter & Charm reserves the right to reproduce any artwork or designs for promotional materials such as printed samples, ads, and blog features. If you do not want your personal information to appear in promotional material, you must provide us with a written request at the time of ordering.

 

PRIVACY POLICY

We at Banter & Charm respect your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “last updated” date at the bottom of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, make purchases, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

Personal Data: Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Derivative Data: Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application.  

Financial Data: Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processor, PayPal, and you should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data
Social Networking Data: We may access personal information from social networking sites and apps, including Facebook, Instagram, Pinterest, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile Device Data: If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Other data: On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

Mobile Application Information: If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services.
HOW WE USE YOUR INFORMATION

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app).

 Specifically, we may use the information and data described above to:

Create and administer your account; and deliver any products or services purchased by you to you; and correspond with you; and process payments or refunds; and contact you about new offerings that we think you will be interested in; and
interact with you via social media; and send you a newsletter or other updates about our company or website; and deliver targeted advertising; and request feedback from you; and notify you of updates to our product and service offerings; and resolve disputes and troubleshoot any problems; and administer contests or giveaways; and generate a profile that is personalized to you, so that future interactions with our website will be more personal; and compile anonymous statistical data for our own use or for a third party’s use; and assist law enforcement as necessary; and prevent fraudulent activity on our website or mobile app; and analyze trends to improve our website and offerings.

WHY WE DISCLOSE YOUR INFORMATION

We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.  

The following are specific reasons why we may share your information.

Third Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery and customer service. For more information, see the “Third Party Processing” Section below.

By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company: We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.


Advertisers: We may use third-party advertising companies to run and manage our ads, such as Google to produce ads that appears when you visit our Website or mobile app. These companies may use information about your visit to our website and other websites that are contained in web cookies (as described below) to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of, such other advertisers or websites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Other Third Parties: We may share information with advertisers, our investors, or other third parties for the purpose of conducting general business analysis. If we do so, we will make reasonable efforts to inform You if required by law.

Sale or Bankruptcy: In the event that our company is sold, goes out of business or enters bankruptcy, your information may be an asset that is transferred to a third party successor. Such a successor is not bound by our Privacy Policy and may have its own. You will be notified in the event our Company is sold, goes out of business or enters bankruptcy. Interaction with others: If you interact with others on our website or mobile app, such as participating in a group chat or a group online course, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our website, such as prior comments or posts.

Online postings: When you post online, your posts may be viewed by others, and we may distribute your comments outside the website.



External Links: Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own web page, we do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third party websites before interacting with them or making purchases. They may collect different information and by different methods than we do. 


Other purposes: We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

TRACKING TECHNOLOGIES

Cookies, Log Files, and Web Beacons: Like many other Web sites, we make use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

We also use cookies – small text files sent to us by your computer – and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services. For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. We use cookies that are not specific to your account but unique enough to allow us to analyze general trends and use, and to customize your interaction with our website.

Most browsers are set to accept cookies by default. In addition, when you first encounter our website, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

What Are Cookies? By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.    

In addition, we may use third-party software to post advertisements on our website or mobile app to oversee marketing or email campaigns, or manage other company initiatives. These third-party softwares may use cookies or similar tracking technology. We have no control over these third parties or their use of cookies. For more information on opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

WEBSITE ANALYTICS

We may partner with third-party analytic companies, including Google Analytics. The analytic companies may also use cookies or other tracking technologies to analyze visitors’ use of our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access our website, you must consent to the collection and use of your information by these third party analytic companies. You should review their Privacy Policy and contact them directly if you have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool

PROCESSING YOUR INFORMATION

For the most part, we do not process your information in-house, but give it to third party processors for processing. For example, when PayPal takes your payment information, they are a third party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third party processor, as we do not have the capability to perform these functions. More detail on third-party processing is detailed below.

 However, we may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, and our need to conduct our legitimate business interests. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you), and any third parties. We may process the following data: 

Data associated with your account, such as your name, address, email address and payment information

Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website and what you viewed.  

Data related to your personal profile, such as your name, address, profile picture, interests and hobbies, or employment details.

 Data that you provide us in the course of using our services.

 Data that you post on our website, such as comments or responses to blogs.

 Data that you submit to us when you make an inquiry regarding our website or offerings. 

Data related to your transactions with us, including your purchase of our goods or services. This information may include contact details and payment information.

 Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.

Data that you submit to us via correspondence, such as when you email us with questions.

Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.

INTERNATIONAL DATA

Our website is hosted by servers located in the U.S. Therefore, if you reside in the European Union, some of your data will be transferred internationally to those servers. Transfers will be protected by appropriate safeguards, namely the EU-US Privacy Shield. More information on the Privacy Shield can be found at: https://www.privacyshield.gov/welcome.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.   

You may request that we delete your data at any time. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.

 By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you of promptly any known breach of our security systems or your data which might expose you to serious risk.

CHILDREN

This website or mobile app is not designed for use by children under age 16, and we do not knowingly solicit personal data from anyone under age 16. If you are under age 16, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 16, please contact us so that we may delete that data.

YOUR RIGHTS

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

Update Account Information: You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at hello@banterandcharm.com

Confirm Personal Data and Its Use: You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.  

Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website.

Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer Your Data: You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.

Delete All Data: You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.

Emails and Communications: You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at hello@ banterandcharm.com.

Marketing Communications: You may opt out of receiving any third party marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at hello@banterandcharm.com.

Processing: You may, in some circumstances restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of any processing of your data altogether. Note however that doing so may result in the termination of your account and loss of access to our website.  

Complaints: You have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.

CALIFORNIA PRIVACY RIGHTS

The State of California has established its own unique regulations that apply to California residents. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed below. 

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.

NEWSLETTER POLICY
We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, your name and email. You will have an opportunity to unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary for our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through Facebook ads or Google Pay Per Click marketing campaigns. We do not ever sell your information to third parties.

Severability

If any part of these Terms, Conditions and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

Entire Agreement

The information contained herein constitutes the entire agreement between site users and our company relating to the use of this website.

Law and Jurisdiction

These Terms, Conditions and Privacy Policy are governed by and construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Michigan, United States.

Contact Information
Sarah Brown
Email: hello@banterandcharm.com